Privacy Policy

1. Introduction

Vyom Vaani (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our service (the “Service”) provided through the website https://vyomvaani.com and through WhatsApp.

By using the Service, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

To provide astrology consultation services, we collect the following:

2.1 Information you provide

• Name (optional)
• Date of birth, time of birth, and city of birth (necessary for chart calculation)
• Phone number (via WhatsApp interaction)
• Content of your conversations and questions you ask
• Payment information (processed by Razorpay; we do not store card details)

2.2 Information collected automatically

• Device information (browser, OS, screen size)
• Usage data (pages visited, time spent, referrer)
• IP address and approximate location
• Cookies and similar tracking technologies (subject to consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To calculate your Vedic birth chart and provide astrology consultations
• To match you with appropriate astrologers based on your queries
• To enable certified astrologer review of your sessions for quality
• To process payments and send transaction confirmations
• To improve our Service through aggregate, anonymized analysis
• To respond to your inquiries and provide customer support
• To comply with legal obligations

We do NOT use your personal data to train external AI models. Your conversations remain confidential and are accessed only for service delivery and quality review.

4. Legal Basis for Processing (DPDPA)

Under the Digital Personal Data Protection Act 2023, we process your personal data based on:

• Consent: You provide explicit consent when you start a consultation
• Contractual necessity: Processing required to deliver the service you requested
• Legal obligations: Where we are required by law to process or retain data

You have the right to withdraw consent at any time by contacting us at hello@vyomvaani.com.

5. Data Sharing and Disclosure

We share your information only in the following limited circumstances:

• With our certified astrologers for the purpose of consultation review
• With service providers (payment processing, hosting, analytics) under strict confidentiality
• When required by law, court order, or legal process
• To protect the rights, property, or safety of users or others
• In connection with a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to provide the Service and comply with legal obligations. Specifically:

• Birth chart data and conversation history: retained as long as you have an active relationship with us, plus a reasonable period thereafter
• Payment records: retained as required by Indian tax and accounting law (typically 7 years)
• Anonymized usage data: may be retained indefinitely for service improvement

You can request deletion of your data at any time by contacting hello@vyomvaani.com.

7. Your Rights Under DPDPA

As a data principal under DPDPA 2023, you have the following rights:

• Right to access: Request a copy of your personal data we hold
• Right to correction: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to grievance redressal: Raise concerns through our grievance officer
• Right to nominate: Nominate another individual to exercise your rights in case of incapacity
• Right to withdraw consent: Withdraw consent at any time

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit, secure data storage, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookie preferences through your browser settings or via our cookie consent banner. Essential cookies required for site functionality cannot be disabled.

We use the following categories of cookies:

• Essential: Required for site functionality
• Analytics: Help us understand how the site is used (Google Analytics)
• Marketing: Help us measure ad effectiveness (Meta Pixel)

10. Children’s Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. AI Disclosure

Our Service uses artificial intelligence to deliver personalized astrology readings. All consultations are reviewed by certified Vedic astrologers for quality and accuracy. Your data is not used to train external AI models. By using our Service, you acknowledge that you understand AI is involved in the consultation delivery.

12. International Users

If you are accessing our Service from outside India, please note that your information may be transferred to and processed in India. By using our Service, you consent to such transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated “Last updated” date. Continued use of the Service after changes constitutes acceptance.

14. Grievance Officer

In accordance with DPDPA 2023, you may contact our Grievance Officer for any concerns regarding the processing of your personal data:

15. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at hello@vyomvaani.com.